Thank you for shopping with Sanzi Imports Ltd trading as www.flytheflag.co.nz.
We take pride in supplying quality Scrapbooking and Craft products and it is important to us that you are completely satisfied with your purchase.
Sanzi Imports Ltd is an incorporated New Zealand company. All Sanzi Imports Ltd website activities come under New Zealand legal jurisdiction.
Sanzi Imports Ltd is committed to following good business practices. To this end we assure customers that the operation of this website follows the Model Code for Consumer Protection in Electronic Commerce published by the New Zealand Ministry of Commerce, and that we faithfully observe our obligations as set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
Sanzi Imports Ltd respects your right to privacy.
In order to best process your order, we require information such as your name, email or contact number, delivery address and payment details. Other information will also be collected with your permission from time to time.
We do not sell or supply information you have provided to us unless:
a) In the instance of debt collection we will pass relevant information to such agencies should the need arise.
b) When we detect breach of copyright or fraud, or the theft of our property, or unlawful activity against or upon the Sanzi Imports Ltd website. In this case information will be passed to our legal representatives or law enforcement agencies.
We retain customer information for accounting and credit records and for communicating with matters related to your purchase and for general information communications, if you have requested to receive them. We only send information to customers who agree to receive it. We do not send out "spam" to members in any way.
We retain the following information:
a) Details you submit (type in) to our website such as your full name, including but not limited to, physical address, phone number, email address the name and physical address, phone number of a gift recipient for goods you have purchased for them.
b) The date of purchase and related purchase details.
c) The Internet Service Provider (ISP) used by you to connect to Sanzi Imports Ltd.
d) And non identifiable information for surveys and market research.
This information is stored in a password accessed secure database.
Prices displayed on “Fly The Flag” website are subject to change without notice.
Prices for any items displayed on our "Fly The Flag” website on an order are fixed once your order has been accepted. Prices may be adjusted for any reason and may vary at any time.
All prices are quoted in New Zealand Dollars and include GST on the website.
4.0 Returns and Refunds policy
Our returns and refunds policy does not override any existing protection you have under New Zealand consumer rights protection or the sale of goods laws.
You may return a purchase if:
a) It is faulty (malfunctions)
b) It is damaged during transit.
c) You receive the incorrect goods.
5.0 Damaged or Faulty Goods
Except where required by law, you must return damaged goods within 5 working days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
All products are supplied on a RTB (return to base) basis in the event of warranty / repair issues.
6.0 Faulty Goods
If the item purchased does not function correctly on receipt, or fails within the warranty period (manufacturer’s warranty) please contact us immediately to notify us of the issue. You will need to have your invoice handy. If the goods come with a manufacturer’s warranty then we will assist you with following the manufacturer’s instructions. If the goods do not hold a manufacturer’s warranty we offer our own 30 day return-to-base warranty. We will endeavour to repair or replace the faulty product as soon as we can. If the product cannot be repaired or replaced for some reason we will refund the full amount.
7.0 Incorrect Goods
In the unlikely event that there be an error with the picking of your order and you, or you do not receive the goods intended, please notify us immediately by phone or email. Please note, you will need your invoice handy. We will organize to have the product collected and will send you the correct item at no extra charge.
8.0 Sale Items
No returns are given on sale items. All sales are final.
9.0 Limitation of Liability
Sanzi Imports Ltd will not be liable for any loss or damage arising directly or indirectly in connection with the supply to you of goods and services from our website, except to the extent that such liability is not lawfully excluded under the applicable law.
Sanzi Imports Ltd expressly exclude liability for indirect, special, incidental or consequential loss or damage which may arise as a result of supplying goods or services to you in respect of other equipment or property, for loss of profit, business, revenue, goodwill or anticipated savings.
In the event that any exclusion contained in these terms and conditions is held to be invalid for any reason and Sanzi Imports Ltd becomes liable for loss or damage that may lawfully be limited, such liability shall be limited to the amount originally paid by you to acquire the goods or services, or the repair or replacement of the goods, at our discretion.
10.0 Product information and pricing
Prices of goods and services and delivery and other charges displayed are all current at time of display. All pricing is in New Zealand dollars unless otherwise stated. These prices are subject to variation without notice.
We will always make our best efforts to ensure information displayed in product descriptions and pricing is accurate. We are unable to warrant that the product descriptions or other content of the website is accurate, complete, and reliable or error free.
You agree that prices displayed on Sanzi Imports Ltd do not constitute an offer on our part and that we retain the right to correct any price that is incorrectly displayed at the time we confirm your order. Should this correction in price no longer suit, you may withdraw your order at this time.
The information relating to products displayed on Sanzi Imports Ltd is sourced from a variety of manufacturers and suppliers and is displayed in good faith. We, to the best of our ability, will ensure at all times that the information displayed is accurate. We do not make any representation or warranty as to the accuracy or completeness of this information due to the fact that manufacturers and suppliers reserve the right to alter product models, specifications, packaging and service offerings without notification.
All information displayed, relating to products and services offered by Sanzi Imports Ltd is for general informational purposes only and we are not responsible for any purchase decision you make with regards to suitability of a product or service for the purpose you have in mind.
To the extent permitted by the applicable law, Sanzi Imports Ltd disclaims all warranties with respect to products and services either express or implied, including but not limited to any implied warranties of merchantability or fitness for any particular purpose.
12.0 Freight & Packaging
Sanzi Imports Ltd will charge Freight and packaging fees on all orders unless otherwise stated in the offer.
We endeavour where ever possible to minimize these charges and we only pass on amounts charged to us.
13.0 Delivery Times
For stocked items Sanzi Imports Ld will always attempt to offer a next day dispatch service to your location.
For indent items the approximate delivery times and close off indent dates will be shown alongside the offer.
We cannot be held responsible for delivery delays or shipping times that are not under our control.
Sanzi Imports Ltd reserves the right to request deposit payments against orders placed at the time of placement.
In each case a proforma sales order will be raised and you have the right to view and approve the order.
Payment of the total order value will be requested prior to the dispatch of the order.
Payment methods are:
• You can pay for your goods online or by direct credit to our bank.
• We accept Visa and MasterCard via our secure online order form only.
• Credit cards are verified for your protection.
If you choose to order online, we will send, to the address supplied, an automatically generated email to notify that we have received your order. This notice does not guarantee that the order is confirmed or approved.
15.0 Security Policy
Sanzi Imports Ltd uses secure server software. All information including your name, address and credit card number are encrypted for your protection. All information remains confidential on the internet using our security system.
15.2 Phone Orders
When placing a phone order, payment must be made by credit card or online banking as shown above.
It will not be possible to use the shopping cart system if your browser rejects cookies.
Cookies are used to track what's in your shopping cart.
16.0 Account names
You may update, terminate or edit your account at any time.
Please ensure that you update, or request us to update, any relevant account information should you have changed any details in your location and delivery addresses etc.
We will always dispatch to the address that is current in our system unless otherwise advised.
Please note: for account Holders, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the internet and Sanzi Imports Ltd. If you, for any reason, suspect somebody is aware of your password details, please change it immediately.
Sanzi Imports Ltd is 100% New Zealand owned and operated.
©Copyright 2013 - Designed by Sanzi Imports Ltd